Roomlala does not publish any phone number on its official contact page. The room rental and roommate platform prefers online forms and internal messaging to manage exchanges between tenants, owners, and its own customer service. Finding a way to contact Roomlala by phone requires looking beyond the “Contact” page of the site.
Roomlala contact channels: form, messaging, and social media
The Roomlala contact page (accessible via roomlala.com/about/contact) offers a standard form and directs users to a help section. No phone number or generic email address is listed directly.
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On its social media, the platform takes a different approach. Recent Instagram posts invite owners to contact Roomlala “via DM or by phone” to get an estimate of rental income. The number does not appear in the public post, but an active phone channel exists for hosts.
For tenants or users searching for housing, obtaining the Roomlala phone number remains more complex, as the platform segments its channels according to the profile of the interlocutor.
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| Contact Channel | Accessible to Tenants | Accessible to Owners | Estimated Response Time |
|---|---|---|---|
| Web Form (Contact Page) | Yes | Yes | Variable (no guaranteed response time displayed) |
| Internal Platform Messaging | Yes (after registration) | Yes (after registration) | Depends on the interlocutor |
| Instagram / Facebook DM | Yes | Yes | Variable |
| Phone (hosts channel) | Not publicly confirmed | Yes (mentioned on Instagram) | Not communicated |
Real estate marketing card and numbers associated with Roomlala
Several posts on Roomlala’s social media mention real estate marketing card numbers. These numbers (798303806, 842911125, or 808 978 233 according to the posts) are not customer service phone numbers. They correspond to a legal obligation for any entity engaged in real estate marketing activities in France.
This distinction deserves attention. A marketing card number certifies that the entity has authorization issued by the CCI, but it does not serve to contact an interlocutor. Confusing the two can lead to fruitless searches.
The presence of these numbers on Roomlala’s official accounts confirms that the company (or a related commercial entity) operates within the regulated framework of real estate intermediation. Roomlala’s telemarketing is governed by commercial prospecting rules, which implies prior information and compliance with the Bloctel system.
Searching for the Roomlala phone number: concrete leads
In the absence of a displayed number on the site, several approaches can help obtain a phone contact.
- Send a direct message on Instagram or Facebook to @RoomlalaFR explicitly requesting a phone conversation. Recent posts show that the team offers this channel to hosts upon request.
- Use the contact form specifying the reason and requesting a callback. The platform processes requests according to their nature (booking, dispute, partnership).
- Consult the legal notices or the general terms of use of the site, which may contain the contact details of the publishing company (company name, headquarters address). From this information, a search on business directories (Societe.com, Infogreffe) may yield a switchboard number.
None of these leads guarantee immediate access to a traditional customer service phone line. Roomlala prefers written messaging to trace exchanges, which is explained by the rental nature of its activity and the security issues related to personal data.
Why Roomlala does not publish a freely accessible number
Platforms connecting individuals (roommates, shared rooms, entire housing) handle a high volume of requests. Centralizing contact in writing allows for documentation of each exchange, which protects both parties in case of a dispute over a booking or an advertisement.
The regulation on personal data protection reinforces this logic. Information transmitted via a secure form is tracked, timestamped, and stored in accordance with legal obligations. A phone call, on the other hand, leaves no exploitable trace without consented recording.
Roomlala mobile app and contact from smartphone
The Roomlala app (available on Google Play and the App Store) includes an internal messaging feature to communicate with potential owners or roommates. Support via the app goes through the Help section, which redirects to the same form as the website.
No “call” button appears in the app’s interface. User reviews on Google Play also do not mention a customer service phone number. However, some owners leave their phone contact details in private messages once the booking is confirmed, which falls under a direct exchange between individuals and not Roomlala support.
Summary of contact options by user profile
| Profile | Recommended Method | Probability of Obtaining a Phone Conversation |
|---|---|---|
| Searching Tenant | Web Form or Internal Messaging | Low |
| Owner / Host | Instagram DM + request for callback | Medium to High |
| Professional Partner | Form + legal notices / directories | Medium |
The distinction between tenant profile and owner profile conditions access to the phone channel. Hosts, who generate revenue for the platform through their listings, receive priority treatment in this regard. Tenants primarily have written channels, which remains consistent with the operation of most peer-to-peer rental platforms on the internet.
Before searching for a number, checking the Help section of the site remains the most effective reflex: most questions about bookings, security, or listings find answers without human intervention.